Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Last Updated: October 18, 2025
Effective Date: October 18, 2025
1. Introduction
This Privacy Policy explains how Dimetryx Ltd ("we," "us," or "our") collects, uses, and protects personal information when you visit our website or use our products and services.
Dimetryx Ltd is a company incorporated in the United Kingdom, registered at:
Office 12, Initial Business Centre, Wilson Business Park, Manchester, United Kingdom, M40 8WN.
We are committed to protecting your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and the California Consumer Privacy Act (CCPA).
If you have any questions, please contact us at info@dimetryx.com.
2. Scope
This Privacy Policy applies to:
- Visitors to our websites (including www.dimetryx.com and related product domains such as AedisPro.com).
- Users of our applications and services.
- Clients and business partners who interact with Dimetryx Ltd in connection with our AI, analytics, and software products.
3. Information We Collect
We collect the following categories of data:
A. Information You Provide
- Account Information: Name, email, organization, and login credentials (managed through Auth0).
- Payment Details: Processed securely by Stripe; we do not store full payment card details on our servers.
- Uploaded Documents & Files: When you upload project data, drawings, or other documents, we may process and store them securely on Microsoft Azure.
- Communications: Support messages, feedback, and correspondence sent to us.
B. Automatically Collected Information
- Usage Data: Pages visited, features used, and session duration.
- Device and Browser Information: IP address, operating system, browser type.
- Analytics Data: Collected via Google Analytics and similar tools.
C. AI Model Training Data
To improve our AI systems, we may use documents, drawings, or other content uploaded by users for training and optimizing AI models. At this time, users cannot opt out of such processing, though all data is anonymized and processed in accordance with our security and privacy standards.
4. How We Use Your Information
We use your information to:
- Provide and maintain our services.
- Personalize user experiences and improve product functionality.
- Process transactions and manage billing.
- Communicate updates, support, and marketing materials (with your consent).
- Train and optimize our AI models.
- Ensure compliance with legal obligations and prevent misuse or fraud.
5. Legal Bases for Processing
We process personal data under one or more of the following legal bases:
- Contractual necessity (to provide services).
- Legitimate interests (to improve our platform and security).
- Legal obligation (to comply with UK/EU laws).
- Consent (for marketing communications where required).
6. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Azure (hosting), Auth0 (identity), Stripe (payments), Google Analytics, and SendGrid (emails/marketing).
- Affiliates and Partners: Where necessary for operations or collaborations.
- Legal Authorities: When required by law or regulatory request.
We do not sell personal information to third parties.
7. International Data Transfers
We store and process data primarily in the United Kingdom and European Union, but may transfer data to trusted third parties in the United States or other jurisdictions where adequate safeguards are in place, such as Standard Contractual Clauses (SCCs).
8. Data Retention
We retain your data as long as necessary to:
- Fulfil service obligations and business purposes.
- Comply with legal and tax requirements.
- Improve AI models and product performance.
When data is no longer needed, it is securely deleted or anonymized.
9. Your Rights
Depending on your location, you may have the following rights:
- Access: Obtain a copy of your personal data.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your data ("right to be forgotten").
- Restriction & Objection: Limit or object to data processing.
- Portability: Receive your data in a structured, machine-readable format.
- CCPA Rights (California): Right to know, delete, and opt-out of data sale (we do not sell data).
To exercise these rights, contact info@dimetryx.com.
10. Data Security
We use industry-standard security measures to protect your data, including:
- Encrypted data storage (Azure).
- Secure authentication (Auth0).
- HTTPS/TLS communication.
- Access control and audit logging.
Despite these measures, no system is completely secure, and users must take care to protect their credentials and data.
11. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember user preferences.
- Analyze website traffic (Google Analytics).
- Support authentication and performance.
You can manage cookies through your browser settings. For more details, refer to our Cookie Policy.
12. Children's Privacy
Our services are not directed at children under 16, and we do not knowingly collect their personal data.
13. AI-Generated Content and Responsibility
Some of our applications use AI-assisted features to generate or analyze content. While we strive for accuracy, AI outputs may contain errors, and it is the user's responsibility to review and verify all AI-generated information before using it in professional or commercial contexts.
Dimetryx Ltd is not liable for any loss or damages resulting from reliance on AI outputs.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date above reflects the latest version. Material changes will be notified via email or a notice on our website.
15. Contact Us
For any privacy-related inquiries or requests:
Dimetryx Ltd
Office 12, Initial Business Centre
Wilson Business Park, Manchester
United Kingdom, M40 8WN